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What Are The Benefits?
- Save Time and Money
- Reduce Phone Calls
- Order Status in One Location
- Notification When Order Ships
- Immediate and Accurate Information
- Easy to Implement
- Open Standards
- Cost Effective and Available to Everyone
Geiger study shows savings of $4.56 per order and improved follow up from implementing the ePSA Order Status standard.
Bob Blaisdell, CFO of distributor Geiger, sent this note on the industry's first major study defining savings from implementing e•PSA PIPs.
"Geiger is implementing a new ABC Costing System within our firm. As part of that process, we studied the cost benefits for orders with where we are receiving order status and shipping information electronically. Our system allows us to extract time cost information at both the person and order level. From all indicators our extracted data is very accurate.
We looked at data on 18,500 orders produced during a certain period of time. Our Maine-based staff 'expedited' 10,800, or 58%, of those orders. Any phone calls made by our sales persons or field staff to follow up suppliers were not counted in this information. Further, we are sure we did not have the available staff time to follow up on each order as we want to do.
From this order sampling, we learned our actual cost savings was $4.56 per order expedited."
Dart Business Accessories implemented ePSA standards quickly, inexpensively and with minimal technical staff.
Dart’s ASI Computer Systems™ ProfitPro™ system automatically generates e-PSA certified order status and shipping notice documents for ALL open orders. Dart then can automatically send e-PSA status information to every e-PSA distributor routinely every day.
According to Dart President, Jim Burrow, "We have successfully streamlined a very key part of the order process, and human intervention is taken out of the loop for our e-PSA compliant distributors. Having less phone calls has helped our Customer Service staff spend their time on orders with questions requiring their timely communication."
Burrow added, "Dart wanted the capability to participate in the e-PSA b2b electronic standards interchange, but with very limited technical staff and other resources we wondered if we could. We learned just how easy it was to capture information from our ProfitPro software and by working with third party vendors like Any2Any and DistributorCentral we were up and running quickly and with very little expense."
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